Privacy Statement
At Fera Flores, we’re committed to protecting your privacy and handling your personal information with care, transparency, and integrity.
We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and we do our best to manage your information in a way that’s fair, respectful, and responsible.
What We Collect
We only collect the personal information you choose to provide — such as your name, phone number, email address, and delivery details. This usually happens when you:
Fill out our contact form
Call or email us directly
Place an order or request a quote
We also use Google Analytics to help us understand how people use our website. This information is anonymous and helps us improve the way the site works.
How We Use Your Information
We use your personal information solely to:
Respond to your enquiry
Provide the floral services you’ve requested
Arrange delivery of flowers to your nominated address
We don’t sell, rent, or share your personal information for marketing purposes.
In some cases, we may share necessary details with our trusted courier providers — but only to ensure your flowers are delivered to the right place.
Who Has Access
Only Fera Flores staff can access the information you provide. Your personal details are stored securely through our website provider (Squarespace), and are only used to fulfil the purpose for which they were given.
Your Rights
In line with the Australian Privacy Principles, you have the right to:
Ask what personal information we hold about you
Request that we correct or delete your information
If you’d like to make a request, just email us at info@feraflores.com.au — we’ll respond promptly and respectfully.
Questions or Concerns?
If you have any questions about how we collect or handle your personal information, please don’t hesitate to get in touch. Your trust means a lot to us, and we’re always happy to help.